[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFF8EC” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”-50px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_text_align=”center” header_text_color=”#50341B” global_colors_info=”{}”]
Customer Service
[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Place an Order” _builder_version=”4.27.4″ _module_preset=”default” title_level=”h2″ title_text_align=”left” title_text_color=”#50341B” global_colors_info=”{}” custom_margin=”||1px|||”][/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”–et_global_body_font||||||||” text_text_color=”#DC822E” text_font_size=”15px” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]
- We accept orders placed in store or online. If you wish to place an order online, please contact us by phone or email.
- We currently accept payment by check or money order. Credit card processing will be available soon. Thank you for your patience as we complete our secure payment integration. Please make checks payable to: Maple & Oak Amish Furniture. Mail to Maple & Oak Amish Furniture, Attn: Orders Department, 3114 Severn Ave., Metairie, LA 70002
- Custom furniture orders may be canceled within 48 hours of purchase. After 48 hours, all custom orders are final sale and cannot be canceled, returned, or refunded.
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- We are in the process of setting up financing options through Synchrony Bank. Thank you for your patience as we complete this process.
[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Shipping & Delivery” _builder_version=”4.27.4″ _module_preset=”default” title_level=”h2″ title_text_align=”left” title_text_color=”#50341B” global_colors_info=”{}” custom_margin=”||0px|||”][/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” text_text_color=”#DC822E” text_font_size=”15px” sticky_enabled=”0″]
- Delivery and pickup fees are non-refundable once a delivery has been completed.
- Customers are responsible for any return transportation costs to bring items back to our store.
[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”FAQs” _builder_version=”4.27.4″ _module_preset=”default” title_level=”h2″ title_text_align=”left” title_text_color=”#50341B” hover_enabled=”0″ global_colors_info=”{}” custom_margin=”||0px|||” sticky_enabled=”0″][/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″ text_text_color=”#DC822E” text_font_size=”15px”]
- Returns are accepted on in-stock furniture within 10 days of delivery or pickup.
- Returned items must be in their original condition.
- Refunds or store credit will be issued minus a 20% restocking fee.
- All custom-made and clearance furniture items are final sale and not eligible for return or exchange.
- Furniture is covered under the lifetime warranty provided by our wholesaler to the original purchaser.
- The warranty covers manufacturing defects and workmanship issues.
- The wholesaler provides free pickup from our retail store for approved warranty repairs or replacements.
- Customers are responsible for transportation costs to bring the item to and from our retail store for inspection or wholesaler pickup.
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